Returns

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do not refund shipping charges, unless we have sent you an incorrect item. To complete your return, we require a receipt or proof of purchase. Custom orders and Final Sale items can not be exchanged or returned at any time. Please ship your Return or Exchange via a traceable shipping method such as UPS, FEDEX, or Insured USPS (United States Postal Service). Please be sure to keep the Return Tracking Number until you receive your refund. Return shipping charges and insurance are the responsibility of the customer. Customer is responsible for any shipping charges on any bounced or undeliverable packages. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that your bank may require additional days to process and post this transaction to your account.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us . 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Returns Address

Artullano, 1049 NW 1st CT Hallandale Beach, FL 33009 US

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you have received an incorrect or damaged item, please contact us at [email protected]
or phone us at +1 484 550 6319. We will issue you a return label to ship the item back and discuss how we can correct the problem.